Commitment To Protect Your Information

Personal Information that the Jobiver Application collects from Users includes information that identifies the User, including but not limited to: full name, date of birth, ID number/CCCD number, passport number, nationality, address, email, phone number, username, login password, occupation, bank information, credit card information, residency status, IP address, device usage information, access history... and any information about the User that the User has provided to the Jobiver Application in registration forms or data when the User interacts during the use of the Jobiver Application, including chats, reviews, order information, etc.

These are the information that Jobiver requires Users to provide mandatorily when registering an account and using services on the application to ensure benefits for consumers.

The provision of Personal Information by the User is completely voluntary. The User will be solely responsible for the security and storage of all activities using services under their registered name, password, and email inbox. In addition, the User is responsible for promptly notifying the Jobiver Application of any unauthorized use, abuse, security breaches, or retention of the registered name and password by third parties to take appropriate resolution measures.

In addition to the Personal Information directly provided by the User to Jobiver, Jobiver may collect User Personal Information from various sources such as:

• Automatically collected through service usage:
  • Information about the device used (device type, operating system, IP address, browser language, etc.)
  • Access history, interaction behavior with the application/website (e.g., usage time, features used, clicks, etc.)
  • Geographical location data if permitted by the user (IP address, information from Wi-Fi/mobile networks)
• Information from third parties:
  • Payment partners (Gpay) may share information about transaction status, transaction code, user identifier to ensure payment completion or complaint handling

The Personal Information that the Jobiver Application collects from Users will be used for one or all of the following purposes:

• Identity verification and security assurance
  • Authenticate users during registration, login, and platform usage.
  • Prevent fraudulent, deceitful, or unauthorized use of the platform
• Connection and suitable service suggestions
  • Suggest jobs, workers, or agents suitable based on skills, price, free time, and specific needs.
  • Optimize the connection process among three parties: Customer – Worker – Agent.
• Support and customer care
  • Contact when needing to confirm information, support job request processing, resolve complaints, or provide technical support.
  • Send notifications related to jobs, accounts, or policy changes.
• Transaction management and financial activities
  • Store and reconcile payment information, invoices, service usage history.
  • Support refund processes, promotions, and payment dispute resolution.
• Personalize user experience
  • Analyze usage behavior to improve interface, features, and usage processes.
  • Suggest services, programs, or content suitable for personal habits and needs.
• Marketing and communication (if consented)
  • Send notifications about promotions, exclusive offers, new feature updates, or content suitable for users.
  • Run personalized ads based on usage behavior (may use cookies or similar technologies).
• Analysis and product development
  • Collect aggregated data to evaluate operational efficiency, measure service quality, and improve the system.

(1) Payment partners: Gpay – G Payment Joint Stock Company

Website: https://gpay.vn

Business Registration Number: 0108977008

Address: 9th Floor, Gold Tower, 275 Nguyen Trai, Thanh Xuan, Hanoi

Shared information:

• Beneficiary's full name
• Transaction code, order value
• Bank account number

Purpose: Process payments, refunds, support tracing and reconciling transactions.

(2) Worker management agents (if workers operate through agents)

Shared information: Full name, phone number, work location, order history of workers

Purpose: Personnel management, job assignment, training support, and service quality supervision.

(3) Related customers/workers in the order

Shared information:

Full name, phone number, service delivery address, profile photo

Purpose: Contact, confirm information, implement work, ensure safety and transparency during service usage.

Business name: ZIMAW TECHNOLOGY CO., LTD

Business Registration Number: 0402252060 issued by the Business Registration Office – Da Nang City Department of Planning and Investment on October 16, 2024

Address: 2nd Floor, Thanh Vinh Holdings Building, Lot 580-581-B2-1, Go Nay 4 Street, Hoa Khanh Ward, Da Nang City, Vietnam

Phone number: 0327 337 017

Website: https://zimaw.com/

Email: info@zimaw.com

Customers provide information by filling out the online form provided by the website.

When needing to edit personal data, customers

• Edit information directly:
  • Users can log into their Jobiver account and use the “Account” function to update information such as: full name, phone number, address, password, profile picture, etc.
• Request to edit or delete data through the support department:

Users can submit a request through one of the following methods:

• Email: Send to Jobiver’s support email address support@jobiver.com, with the subject: “Request to edit personal data” and content specifying the information to be changed.
• Hotline: Contact directly via 0327 337 017 for guidance on processing.
• Submit a support request: Fill out the support request form in the “Help Center” section on the website/app.

All requests related to editing or deleting personal data will be received and processed by Jobiver as soon as possible, within a maximum of 72 working hours from receiving a complete and valid request.

Personal information of Users on the Jobiver Application is committed to absolute confidentiality by Jobiver in accordance with Jobiver’s personal information protection policy.

The collection and use of each User’s information are only carried out with the consent of that customer, except in cases specified by law.

Do not use, transfer, provide, or disclose to third parties the personal information of Users without their consent.

In case the information storage server is attacked by hackers leading to the loss of member personal data, Jobiver is responsible for notifying the incident to the competent authorities for timely investigation and handling and informing the Users.

Absolutely secure all online transaction information of Users, including digitized invoice and accounting document information, at Jobiver Application’s level 1 secure central data area.

The Jobiver Application management requires individuals registering as members to provide complete relevant personal information such as: full name, contact address, email, phone number, etc., and be responsible for the legality of that information.

The Jobiver Application management is not responsible and will not resolve any complaints related to the User’s rights if it is deemed that all personal information provided by the User during initial registration is inaccurate.